Branch Concierge & Digital Banking Guide

Capital One National Association; Gambrills (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Day 1 Medical/Dental/Vision

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

7.5% 401(k) Matching

Paid Parental Leave

Mental Health Support

Back-up Child or Elder Care

Job summary

Capital One seeks a Branch Ambassador for Eastern Maryland to act as the heartbeat of our branch—welcoming customers, solving problems, and guiding clients through digital banking tools. You’ll balance friendly, attentive service with innovative technology in a fast-paced, human-centric environment.

You’ll build relationships, anticipate needs, and contribute to a culture of hospitality while supporting branch operations.

Qualifications

• High school diploma or equivalent required.
• Experience in retail, sales, or customer service is preferred.
• Cash handling experience is required (6+ months).

Responsibilities

• Execute high-volume cash transactions with accuracy and maintain compliance with security, audit, BSA/AML and regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with appropriate digital tools or banking solutions.
• Greet customers and create a welcoming, personalized experience in a high-volume environment.

Skills

Hospitality

Tech Fluency

Precision

Adaptability

Curiosity

Education

High School Diploma, GED, or Equivalent Certification

Job description

Capital One seeks a Branch Ambassador for Eastern Maryland to act as the heartbeat of our branch—welcoming customers, solving problems, and guiding clients through digital banking tools. You’ll balance friendly, attentive service with innovative technology in a fast-paced, human-centric environment.

You’ll build relationships, anticipate needs, and contribute to a culture of hospitality while supporting branch operations.