Branch Concierge & Digital Banking Guide

Capital One National Association; New York (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Education assistance

Retirement plan (401k)

Parental leave

Mental health resources

Back-up care

Job summary

Capital One National Association is seeking a Full-Time Branch Ambassador for Clearview to create an exceptional, human-centric banking experience. You’ll blend hospitality with digital tools, assist customers with daily needs, and educate them on mobile banking and payments.

The role emphasizes trust, accuracy, and courtesy in a fast-paced environment. You’ll work a flexible schedule, support nearby branches, and contribute to a welcoming community hub where technology meets service excellence.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including weekends, with hours and days subject to change.
• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.
• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance

Skills

Hospitality

Customer Service

Cash Handling

Communication

Education

High School Diploma, GED, or Equivalent Certification

Tools

G-Suite

Job description

Capital One National Association is seeking a Full-Time Branch Ambassador for Clearview to create an exceptional, human-centric banking experience. You’ll blend hospitality with digital tools, assist customers with daily needs, and educate them on mobile banking and payments.

The role emphasizes trust, accuracy, and courtesy in a fast-paced environment. You’ll work a flexible schedule, support nearby branches, and contribute to a welcoming community hub where technology meets service excellence.