Branch Concierge & Digital Banking Guide

Capital One; Elizabeth (NJ); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage and F

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health resources

Back-up Child or Elder Care

Job summary

Capital One is seeking a Branch Ambassador to deliver hospitality-focused service, educate clients on mobile banking and digital tools, and identify customer goals to pair with the right banking solutions. You will greet customers and maintain a welcoming, community-first atmosphere while handling high-volume transactions with precision.

Flexibility to adapt to a fast-paced environment is essential. Ideal candidates have 1+ year in retail or customer service and cash handling experience, plus

Qualifications

• Hospitality mindset and people skills.
• Comfort with digital tools and teaching others.
• Attention to detail and adherence to procedures.

Responsibilities

• Handle high-volume cash transactions with accuracy.
• Educate customers on mobile banking and digital tools.
• Identify customer goals and pair with appropriate solutions.
• Greet customers and maintain warm, welcoming service.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

G‑Suite

Job description

Capital One is seeking a Branch Ambassador to deliver hospitality-focused service, educate clients on mobile banking and digital tools, and identify customer goals to pair with the right banking solutions. You will greet customers and maintain a welcoming, community-first atmosphere while handling high-volume transactions with precision.

Flexibility to adapt to a fast-paced environment is essential. Ideal candidates have 1+ year in retail or customer service and cash handling experience, plus