Client Experience Specialist - Banking & Loyalty

PNC; Virginia; In loco; USD 41.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid time off

Descrizione del lavoro

PNC in Virginia seeks a Client Experience Associate to deliver a differentiated customer experience and support loyalty in everyday banking interactions. You will engage customers in the branch, educate them on digital tools, and help them manage transactions and savings using our products.

The role emphasizes listening to customer needs, identifying banking opportunities, and referring to branch staff. If you thrive in a fast-paced, in-office environment with strong teamwork, this is a great

Competenze

• No university degree required; typical <1 year related experience.
• High school diploma or GED may be considered in lieu of a degree.
• Ability to learn banking products and customer service fundamentals.

Mansioni

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and leverage technology to manage transactions.
• Identify banking opportunities during interactions and refer to branch staff.
• Support proactive sales conversations through a defined process and lobby engagement.

Conoscenze

Customer service

Banking products

Sales skills

Communication

Problem solving

Descrizione del lavoro

PNC in Virginia seeks a Client Experience Associate to deliver a differentiated customer experience and support loyalty in everyday banking interactions. You will engage customers in the branch, educate them on digital tools, and help them manage transactions and savings using our products.

The role emphasizes listening to customer needs, identifying banking opportunities, and referring to branch staff. If you thrive in a fast-paced, in-office environment with strong teamwork, this is a great