Customer Experience Specialist - Banking
PNC
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Benefits offered by this job
Job summary
PNC is seeking a Client Experience Associate in Alexandria, VA to deliver tailored customer experiences, educate customers on banking options, and refer opportunities to branch staff. The role emphasizes proactive engagement and leveraging technology to enhance loyalty and wallet share.
The position supports daily branch operations and customer interactions, with a focus on accurate service and adherence to policies.
Qualifications
- Experience in basic banking products and services.
- Strong service orientation and problem solving.
Responsibilities
- Delivers a unique customer experience to improve financial wellbeing and loyalty.
- Identifies banking opportunities and refers to branch staff.
- Engages customers through lobby activities and uses technology to educate on available options.
Skills
Education
Job description
PNC is seeking a Client Experience Associate in Alexandria, VA to deliver tailored customer experiences, educate customers on banking options, and refer opportunities to branch staff. The role emphasizes proactive engagement and leveraging technology to enhance loyalty and wallet share.
The position supports daily branch operations and customer interactions, with a focus on accurate service and adherence to policies.
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