Retail Banking Client Experience Specialist

PNC Financial Services Group; Manassas (VA); Sur place; USD 41 000 - 68 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401(k) with company match

Paid holidays

Career development opportunities

Résumé du poste

PNC Financial Services Group in Manassas, VA, is seeking a Client Experience Associate to deliver exceptional customer service and guide customers through banking options. You’ll educate clients on digital tools, identify opportunities, and refer leads to branch staff to deepen loyalty.

The role emphasizes accurate operations and a customer-centric mindset. In-office positions with comprehensive benefits and guaranteed in-branch collaboration, you’ll support multiple branches in the region and

Qualifications

• No university degree required; high school diploma or GED acceptable.
• Experience in customer service is beneficial.
• Knowledge of banking products and services is a plus.

Responsabilités

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty; educates customers on alternatives and refers opportunities.
• Identifies opportunities during conversations and makes referrals to branch staff.
• Engages customers in the lobby to position PNC products and educate on managing transactions with technology.
• Applies product and procedural knowledge to resolve customer problems and supports adherence to policies.
• Supports proactive sales conversations through a defined process, helping grow share of wallet.

Connaissances

Customer Service

Banking

Sales Skills

Client Loyalty

CX Knowledge

Tech Literacy

Formation

No Degree

Description du poste

PNC Financial Services Group in Manassas, VA, is seeking a Client Experience Associate to deliver exceptional customer service and guide customers through banking options. You’ll educate clients on digital tools, identify opportunities, and refer leads to branch staff to deepen loyalty.

The role emphasizes accurate operations and a customer-centric mindset. In-office positions with comprehensive benefits and guaranteed in-branch collaboration, you’ll support multiple branches in the region and