Client Experience Pro - Branch Banking

PNC; Tysons (VA); Sur place; USD 41 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) with company match

Paid time off

In-office environment

Résumé du poste

PNC's Vienna, Virginia-based Client Experience Associate role focuses on delivering a customer-centric experience across branches. You will educate customers on banking options, process a variety of interactions, and identify opportunities to refer to branch staff to grow wallet share.

The position emphasizes lobby engagement, digital literacy, and adherence to policies while supporting daily teller and branch operations.

Qualifications

• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
• Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Responsabilités

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.

Connaissances

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Description du poste

PNC's Vienna, Virginia-based Client Experience Associate role focuses on delivering a customer-centric experience across branches. You will educate customers on banking options, process a variety of interactions, and identify opportunities to refer to branch staff to grow wallet share.

The position emphasizes lobby engagement, digital literacy, and adherence to policies while supporting daily teller and branch operations.