In-Branch Banking: Client Experience Specialist

PNC; Centreville (VA); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC in Centreville, VA seeks a Client Experience Associate within Retail Banking to deliver a superior customer experience across multiple branches. You will process customer interactions, educate on options, and refer opportunities to branch staff to meet customers’ needs.

Based in an in-office environment, you will engage in lobby activities, promote PNC products, and leverage technology to assist clients. This role supports loyalty growth and share of wallet through proactive service.

Qualifications

• No university degree required; related experience or product knowledge may be suitable.
• Base salary is disclosed and varies by location and performance.
• Incentive eligibility based on company and individual performance.

Responsibilities

• Deliver a unique customer experience and improve financial wellbeing.
• Process a variety of customer interactions and educate on alternatives.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers in the lobby and promote PNC products.
• Leverage technology to help customers manage transactions and resolve problems.
• Support sales conversations and grow client loyalty through a differentiated experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Centreville, VA seeks a Client Experience Associate within Retail Banking to deliver a superior customer experience across multiple branches. You will process customer interactions, educate on options, and refer opportunities to branch staff to meet customers’ needs.

Based in an in-office environment, you will engage in lobby activities, promote PNC products, and leverage technology to assist clients. This role supports loyalty growth and share of wallet through proactive service.