Branch Client Experience Specialist

Fairygodboss; Avon (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

401(k) with PNC match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in the Branch Banking group, based in the Mountain Region. The role centers on delivering a distinctive customer experience that enhances financial wellbeing and loyalty, with Spanish language skills preferred to engage a diverse customer base.

The position is in-office, emphasizing service-to-sales, referrals to branch staff, and proactive lobby engagement to grow customer share of wallet while maintaining compliance and risk controls.

Qualifications

• No degree required; relevant experience acceptable.
• Strong customer service mindset and banking product awareness.
• Ability to engage customers and identify opportunities.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities and makes referrals to branch staff.
• Performs lobby engagement to promote PNC products and services.
• Uses product knowledge to resolve customer problems and maintain operations.
• Supports service-to-sales conversations and proactive outreach.
• Contributes to growing customer shares while adhering to policy and risk controls.

Skills

Customer Experience

Proactive Sales

Spanish (preferred)

Managing Risk

Accountability

Digital Awareness

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in the Branch Banking group, based in the Mountain Region. The role centers on delivering a distinctive customer experience that enhances financial wellbeing and loyalty, with Spanish language skills preferred to engage a diverse customer base.

The position is in-office, emphasizing service-to-sales, referrals to branch staff, and proactive lobby engagement to grow customer share of wallet while maintaining compliance and risk controls.