Branch Banking Specialist: Sales & Customer Experience

M&T Bank; Boonsboro (MD); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank is seeking a Teller in Boonsboro, Maryland. The role supports branch operations, assists customers with transactions, and promotes digital banking tools. The incumbent provides excellent service and helps identify opportunities to meet customer needs.

Responsibilities include handling customer inquiries, processing transactions, upholding AML/KYC procedures, and contributing to a positive branch environment focused on belonging and the M&T brand.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills and strong interpersonal skills.
• Ability to interact with a range of customers (consumer to small business).
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions; recommend based on needs.
• Engage customers to use digital capabilities and bank with us.
• Explain criteria used to decision loan applications.
• Handle servicing for Consumer and Business Banking relationships and identify upsell opportunities.
• Follow sales process; provide customer-focused guidance.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Teamwork

Internet proficiency

Education

High school diploma or GED

1 year retail sales or customer service experience

Tools

None

Job description

M&T Bank is seeking a Teller in Boonsboro, Maryland. The role supports branch operations, assists customers with transactions, and promotes digital banking tools. The incumbent provides excellent service and helps identify opportunities to meet customer needs.

Responsibilities include handling customer inquiries, processing transactions, upholding AML/KYC procedures, and contributing to a positive branch environment focused on belonging and the M&T brand.