Customer Banking Advisor: Growth and Digital Solutions

M&T Bank Corporation; Northern (KY); Hybrid; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation is hiring a Universal Banker in Boonsboro, MD. This role supports branch operations, engages customers to meet banking needs, and drives sales while delivering a differentiated customer experience.

The position emphasizes in-branch service, knowledge of Consumer and Business Banking solutions, and adherence to AML/BSA/KYC controls, with opportunities to promote digital tools and services.

Qualifications

• High school diploma or GED required.
• At least 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal and interpersonal communication skills.
• Well-organized with good time management.
• Ability to work with diverse customers and use internet tools.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions and benefits.
• Engage customers and promote digital banking capabilities.
• Explain high-level loan criteria and assist with applications.
• Handle servicing tasks for Consumer and Business Banking relationships.
• Follow the bank's sales process and provide customer-focused guidance.
• Proactively reach out to deepen relationships and cross-sell.
• Maintain AML/BSA/KYC processes and escalate suspected fraud.
• Log customer complaints and resolve overdrafts with approval.
• Complete branch operations and appointment documentation.
• Adhere to compliance and risk controls across activities.

Skills

Strong verbal communication

Strong interpersonal skills

Time management

Retail sales experience

Bilingual (branch needs)

Customer service

Education

High school diploma or GED

Tools

Internet basics

Job description

M&T Bank Corporation is hiring a Universal Banker in Boonsboro, MD. This role supports branch operations, engages customers to meet banking needs, and drives sales while delivering a differentiated customer experience.

The position emphasizes in-branch service, knowledge of Consumer and Business Banking solutions, and adherence to AML/BSA/KYC controls, with opportunities to promote digital tools and services.