Digital Banking Teller & Customer Experience Specialist

M&T Bank; Catonsville (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is seeking a Branch Customer Service Associate in Catonsville, MD to deliver exceptional in-branch experiences. You will balance transactions, assist customers with account needs, and guide them to digital self-service options while maintaining accuracy and compliance.

The role emphasizes empathy, adaptability, and proactive problem-solving in a face-to-face environment. A high school diploma and basic cash handling experience are required.

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Proven verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with strong time-management and prioritization.
• Proficient with internet-based technology and data entry.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately per Bank Policy.
• Log and resolve customer complaints; escalate when needed.
• Transition sales opportunities to banking partners as appropriate.
• Perform branch operational tasks (cash, vault, ATM, wires).
• Handle customer/account maintenance accurately.
• Comply with AML/KYC/banking regulations and risk controls.
• Support a workplace culture aligned with M&T Bank branding.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Organization

Digital literacy

Data entry

Cash handling

Education

High school diploma or GED

Bilingual (optional)

Tools

Internet familiarity

Job description

M&T Bank is seeking a Branch Customer Service Associate in Catonsville, MD to deliver exceptional in-branch experiences. You will balance transactions, assist customers with account needs, and guide them to digital self-service options while maintaining accuracy and compliance.

The role emphasizes empathy, adaptability, and proactive problem-solving in a face-to-face environment. A high school diploma and basic cash handling experience are required.