Digital Banking Specialist & Customer Experience Pro

M&T Bank Corporation; Boonsboro (MD); On-site; USD 39,000 - 65,000; Full time

Job summary

M&T Bank Corporation in Boonsboro, MD is seeking a Teller to provide exceptional branch service and support daily banking operations. You will educate customers on banking solutions, handle transactions, and help meet their financial needs with a customer‑centric approach.

The role emphasizes strong communication, teamwork, and ability to handle multiple customer requests while promoting digital banking tools.

Qualifications

• High school diploma or GED required.
• Strong verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations and work under time constraints.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and recommend products.
• Engage customers to promote digital capabilities and cross-sell when appropriate.
• Handle teller transactions and maintain accurate records in the system.
• Assist with lobby management and greet customers to provide a differentiated service.

Skills

Verbal communication

Interpersonal skills

Difficult conversations

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Boonsboro, MD is seeking a Teller to provide exceptional branch service and support daily banking operations. You will educate customers on banking solutions, handle transactions, and help meet their financial needs with a customer‑centric approach.

The role emphasizes strong communication, teamwork, and ability to handle multiple customer requests while promoting digital banking tools.