Branch Banking Advisor: Sales, Service & Digital

3M HEALTHCARE; Potomac (MD); On-site; USD 61,992,000 - 103,320,000; Full time

Job summary

M&T Bank in Potomac, Maryland is hiring a Teller to educate customers about Consumer and Business Banking solutions and to provide friendly, efficient service. You will help customers with transactions, explain features, and identify opportunities to meet broader banking needs.

The role emphasizes strong communication, problem solving, and the ability to promote digital banking tools while maintaining compliance and a high level of customer care.

Qualifications

• High school diploma or equivalent (GED) and at least 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills and interpersonal abilities.
• Ability to work with a diverse customer base and manage time effectively.

Responsibilities

• Educate customers and explain features and benefits of banking solutions; make recommendations.
• Engage customers and promote digital banking capabilities during interactions.
• Explain loan application criteria and assist with related processes.
• Complete servicing responsibilities and identify opportunities to cross-sell banking needs.
• Follow the bank’s sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand banking relationships.

Skills

Retail sales

Customer service

Telesales

Education

High school diploma or equivalent

Job description

M&T Bank in Potomac, Maryland is hiring a Teller to educate customers about Consumer and Business Banking solutions and to provide friendly, efficient service. You will help customers with transactions, explain features, and identify opportunities to meet broader banking needs.

The role emphasizes strong communication, problem solving, and the ability to promote digital banking tools while maintaining compliance and a high level of customer care.