Area Service Leader: Growth, Experience & Ops

Georgia's Own Credit Union; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Georgia’s Own Credit Union seeks an Area Service Manager to lead performance across multiple branches, drive member experience, and achieve strategic goals. You will supervise Universal Banker Managers, develop leadership talent, and coordinate staffing, risk management, and operational excellence.

The role requires strong leadership, strategic thinking, and a track record of improving production and service metrics within retail banking. Travel among branches is expected.

Qualifications

• Bachelor's degree in Business, Finance, Management or related field preferred; equivalent experience may be considered.
• Minimum of five years of progressive leadership experience in retail banking or financial services.
• Experience leading multiple locations and developing leaders; driving production and member experience.

Responsibilities

• Lead and manage overall performance of assigned branch locations and area goals.
• Develop strategies to improve membership growth, deposits, loans, and referrals.
• Supervise Universal Banker Managers; coach, mentor, and develop leadership talent.
• Plan staffing, succession, and workforce planning across branches.
• Monitor MSAT and service levels; ensure consistent member experience standards.

Skills

Leadership

Strategic thinking

People development

Data-driven decision making

Communication

Education

Bachelor's degree in Business/Finance/Management

Equivalent experience considered

Job description

Georgia’s Own Credit Union seeks an Area Service Manager to lead performance across multiple branches, drive member experience, and achieve strategic goals. You will supervise Universal Banker Managers, develop leadership talent, and coordinate staffing, risk management, and operational excellence.

The role requires strong leadership, strategic thinking, and a track record of improving production and service metrics within retail banking. Travel among branches is expected.