Branch Banking & Digital Solutions Advisor

M&T Bank; New York (NY); On-site; USD 32,000 - 51,000; Full time

Job summary

M&T Bank is hiring a Branch Teller in Brooklyn, NY to deliver exceptional customer service and support routine branch operations. You will assist customers with transactions, explain banking products, and refer opportunities to partners to meet their needs.

The role emphasizes a customer-centric, digital-savvy approach within a fast-paced branch environment, enabling effective problem resolution and timely service.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with a range of customers from consumer to small business.
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on identified needs.
• Engage customers in various ways to bank with us and promote digital capabilities.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities for Consumer and Business Banking relationships and identify cross-sell opportunities.
• Follow the Bank’s sales process and provide customer-focused advice and guidance.
• Proactively reach out to retain and expand Banking relationships.

Education

High school diploma or GED

Job description

M&T Bank is hiring a Branch Teller in Brooklyn, NY to deliver exceptional customer service and support routine branch operations. You will assist customers with transactions, explain banking products, and refer opportunities to partners to meet their needs.

The role emphasizes a customer-centric, digital-savvy approach within a fast-paced branch environment, enabling effective problem resolution and timely service.