Branch Banking & Digital Solutions Advisor

M&T Bank Corporation; Riverside (CT); On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid volunteer time (40 hours/year)

Job summary

M&T Bank Corporation in Riverside, Connecticut, is hiring a Teller to support branch operations, assist customers with day-to-day transactions and identify basic banking needs. You will educate customers on Consumer and Business Banking solutions, promote digital tools, and refer opportunities to partners, with emphasis on empathy, service quality, and sales at the point of contact.

The role requires a high school diploma and at least 1 year of retail or customer service experience;

Qualifications

• High school diploma or GED; minimum 1 year proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with varying customers (consumer to small business).
• Ability to effectively handle difficult customer conversations.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on identified needs.
• Engage customers and promote digital capabilities in interactions.
• Explain high-level loan decision criteria.
• Complete servicing-related responsibilities for Consumer and Business Banking relationships.
• Follow the bank's sales process and provide customer-focused guidance.
• Proactively reach out to customers to support retention and expansion.
• Adhere to compliance and risk controls.

Skills

Retail sales

Customer service

Telesales

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Proven referral and/or sales ability

Job description

M&T Bank Corporation in Riverside, Connecticut, is hiring a Teller to support branch operations, assist customers with day-to-day transactions and identify basic banking needs. You will educate customers on Consumer and Business Banking solutions, promote digital tools, and refer opportunities to partners, with emphasis on empathy, service quality, and sales at the point of contact.

The role requires a high school diploma and at least 1 year of retail or customer service experience;