Branch Banking Pro: Sales, Service & Digital Engagement

M&T Bank; Riverside (CT); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Riverside branch in Connecticut seeks a Customer Service Teller to support daily branch operations, assist customers with banking needs, and promote digital banking solutions. The role involves handling transactions, explaining product features, and collaborating with team members to provide excellent service.

Candidates should have strong communication and interpersonal skills, be capable of handling diverse customer interactions, and maintain compliance with banking policies.

Qualifications

• 1 year proven retail sales or customer service experience.
• Strong verbal communication skills.
• Ability to interact with varying customers (consumer to small business).
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Engage customers and promote use of digital capabilities in interactions.
• Explain loan decision criteria at a high level.
• Complete servicing duties for Customer relationships and identify opportunities to meet other banking needs.
• Follow sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.
• Adhere to customer service standards and provide a differentiated experience.
• Manage lobby, greet customers, and address needs.
• Introduce banking partners when appropriate for product solutions.
• Assist with AML/BSA/KYC processes and flag potential fraud.
• Resolve and log customer complaints accurately.
• Review and resolve overdrafts.
• Process customer transactions and document interactions.
• Adhere to compliance and risk controls.

Skills

Retail sales

Customer service

Telesales

Education

High school diploma or GED

Job description

M&T Bank Riverside branch in Connecticut seeks a Customer Service Teller to support daily branch operations, assist customers with banking needs, and promote digital banking solutions. The role involves handling transactions, explaining product features, and collaborating with team members to provide excellent service.

Candidates should have strong communication and interpersonal skills, be capable of handling diverse customer interactions, and maintain compliance with banking policies.