Branch Banking Concierge & Solutions Advisor

M&T Bank; Cheshire (CT); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank in Cheshire, Connecticut is seeking a Teller to support branch operations, deliver exceptional customer service, and identify sales opportunities for Consumer and Business Banking solutions. The role involves assisting customers, processing transactions, and guiding digital banking adoption.

You will engage customers, handle inquiries, and maintain compliance with AML/KYC policies while contributing to a positive branch experience.

Qualifications

• Strong verbal communication skills.
• Strong interpersonal skills.
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions; make recommendations based on needs.
• Engage customers and promote digital capabilities in interactions.
• Explain loan application criteria at a high level.
• Perform servicing tasks for Consumer and Business Banking relationships; identify cross-sell opportunities.
• Follow the bank's sales process and provide customer-focused guidance in moments that matter.
• Proactively reach out to customers to support retention and expansion of relationships.
• Resolve customer complaints in the appropriate system and ensure compliance with AML/KYC processes.
• Assist with account servicing, overdraft reviews, and transaction accuracy.

Education

High school diploma or GED

Job description

M&T Bank in Cheshire, Connecticut is seeking a Teller to support branch operations, deliver exceptional customer service, and identify sales opportunities for Consumer and Business Banking solutions. The role involves assisting customers, processing transactions, and guiding digital banking adoption.

You will engage customers, handle inquiries, and maintain compliance with AML/KYC policies while contributing to a positive branch experience.