Branch & Digital Banking Advisor

M&T Bank Corporation; Stamford (CT); On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off

Job summary

M&T Bank Corporation in Stamford, CT seeks a customer-focused Teller to support branch operations and drive consumer and business banking sales. You will educate customers on features, handle transactions, and promote digital banking solutions while delivering a differentiated in-branch experience.

Responsibilities include processing requests accurately, assisting with account openings, resolving issues, and ensuring AML/KYC compliance.

Qualifications

• High school diploma or equivalent and 1 year of relevant customer service or sales experience.
• Strong verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations and work under time pressure.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and advise on features.
• Engage customers to bank with us and promote digital capabilities.
• Complete servicing tasks and assist with loan decisions guidance.
• Follow sales process and refer opportunities to banking partners when appropriate.
• Resolve customer issues, document interactions, and ensure compliance.

Skills

Verbal communication

Interpersonal skills

Handling difficult conversations

Time management

Prioritization

Teamwork

Internet proficiency

Education

High school diploma or equivalent (GED)

1 year proven retail sales, call center, customer service, or telesales experience

Job description

M&T Bank Corporation in Stamford, CT seeks a customer-focused Teller to support branch operations and drive consumer and business banking sales. You will educate customers on features, handle transactions, and promote digital banking solutions while delivering a differentiated in-branch experience.

Responsibilities include processing requests accurately, assisting with account openings, resolving issues, and ensuring AML/KYC compliance.