Branch Experience Banker: Digital & Sales Expert

M&T Bank; Hampton Bays (NY); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Hampton Bays, NY is seeking a Teller to support branch operations, sell and service Consumer and Business Banking solutions, and engage customers with digital channels. You will manage appointments, handle routine transactions, and refer complex needs to partners as appropriate.

Responsibilities include educating customers on features, promoting digital capabilities, processing transactions, and upholding AML/KYC procedures while maintaining a high standard of customer service.

Qualifications

• Strong verbal communication skills.
• Ability to interact with varying customers (consumer to small business).
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs.
• Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
• Follow the Bank's sales process and provide simplified, customer-focused advice and guidance.
• Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank in Hampton Bays, NY is seeking a Teller to support branch operations, sell and service Consumer and Business Banking solutions, and engage customers with digital channels. You will manage appointments, handle routine transactions, and refer complex needs to partners as appropriate.

Responsibilities include educating customers on features, promoting digital capabilities, processing transactions, and upholding AML/KYC procedures while maintaining a high standard of customer service.