Universal Banker: Customer Experience & Banking Solutions

M&T Bank Corporation; City of Rochester (NY); On-site; USD 53,503,000 - 89,229,000; Full time

Job summary

M&T Bank Corporation seeks a Teller to support branch operations in Rochester, NY. The role emphasizes delivering excellent customer service, educating customers on banking solutions, and guiding them to digital tools while maintaining accurate transaction processing.

The position requires a high school diploma or GED and at least one year of retail sales or customer service experience, with strong communication skills and the ability to handle a variety of customer needs in a busy branch

Qualifications

• High school diploma or GED required.
• At least 1 year of proven retail sales or customer service experience.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and explain features.
• Promote digital capabilities and bank with us during customer interactions.
• Follow sales process and provide customer-focused guidance to meet needs.
• Handle servicing tasks for consumer and business banking relationships and resolve issues.

Skills

Customer service

Sales skills

Communication

Education

High school diploma or GED

Retail sales or customer service experience

Job description

M&T Bank Corporation seeks a Teller to support branch operations in Rochester, NY. The role emphasizes delivering excellent customer service, educating customers on banking solutions, and guiding them to digital tools while maintaining accurate transaction processing.

The position requires a high school diploma or GED and at least one year of retail sales or customer service experience, with strong communication skills and the ability to handle a variety of customer needs in a busy branch