Dynamic Banking Advisor: Customer Experience & Digital

M&T Bank Corporation; Mechanicsville (VA); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation in Mechanicsville, VA is seeking a Branch Teller to deliver exceptional service, process transactions, and support daily branch operations. You will educate customers on banking products, assist with account needs, and guide clients toward digital solutions to improve convenience.

The role requires a high school diploma or GED and at least one year of retail or customer service experience.

Qualifications

• High school diploma or GED and at least 1 year of retail sales, call center, or customer service experience.
• Strong verbal and interpersonal communication skills.
• Ability to handle difficult conversations and work under time constraints in a team.
• Proficiency with internet-enabled technology.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and recommend products.
• Engage customers to use digital banking and explain loan application criteria.
• Handle servicing tasks and log customer interactions in the system.
• Support lobby management and greet customers, resolving needs or referring to the right team.
• Assist with overdrafts and basic transactions and maintain compliance with AML/KYC processes.

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank Corporation in Mechanicsville, VA is seeking a Branch Teller to deliver exceptional service, process transactions, and support daily branch operations. You will educate customers on banking products, assist with account needs, and guide clients toward digital solutions to improve convenience.

The role requires a high school diploma or GED and at least one year of retail or customer service experience.