Branch Banking & Digital Experience Specialist

M&T Bank; Reading (Berks County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Reading, PA seeks a Branch Customer Service Associate to deliver exceptional service while handling cash, account maintenance, and everyday banking transactions.

You'll educate customers on digital channels, balance cash, log complaints, and coordinate with banking partners to address needs. The role emphasizes empathy, risk awareness, and compliance with bank policies in a friendly face-to-face environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Strong verbal communication and interpersonal skills.
• Proficient with internet-enabled technology.

Responsibilities

• Provide exceptional service at the branch and resolve routine issues.
• Balance and process transactions accurately.
• Educate customers on digital banking and self-service options.
• Log and escalate complaints as needed.
• Assist with account maintenance and basic banking tasks.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank in Reading, PA seeks a Branch Customer Service Associate to deliver exceptional service while handling cash, account maintenance, and everyday banking transactions.

You'll educate customers on digital channels, balance cash, log complaints, and coordinate with banking partners to address needs. The role emphasizes empathy, risk awareness, and compliance with bank policies in a friendly face-to-face environment.