Experience Teller: Digital Engagement & Transactions

Talentify; Pennsylvania; On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Ashland, Pennsylvania is seeking a Customer Service Associate to provide exceptional branch support, balance cash, and process transactions efficiently following Bank Policy.

You will engage customers, promote digital tools, and coordinate with banking partners to resolve issues while maintaining strong risk controls and audit readiness. Strong communication, data entry, and cash handling skills are essential.

Qualifications

• High school diploma or equivalent (GED) is required.
• Proven verbal communication skills.
• Proven interpersonal skills including customer service excellence.
• Well-organized with strong time management and prioritization abilities.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide differentiated experiences by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.

Skills

Data entry

Cash handling

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Internet literacy

Education

High school diploma or GED

Job description

M&T Bank in Ashland, Pennsylvania is seeking a Customer Service Associate to provide exceptional branch support, balance cash, and process transactions efficiently following Bank Policy.

You will engage customers, promote digital tools, and coordinate with banking partners to resolve issues while maintaining strong risk controls and audit readiness. Strong communication, data entry, and cash handling skills are essential.