Branch Banking & Customer Experience Pro

M&T Bank Corporation; Manchester-by-the-Sea (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank Corporation in Manchester, MA is hiring a Teller to support branch operations and deliver premier service. You will complete customer transactions, explain banking options, and promote digital tools to enhance the customer experience.

The role emphasizes accurate processing, compliance with AML/KYC rules, and collaboration with team members to meet customer needs and protect the branch’s reputation.

Qualifications

• High school diploma or GED with 1+ year retail sales or customer service.
• Strong verbal and interpersonal skills.
• Ability to handle difficult customer conversations and multitask.
• Proficiency with internet and basic technology.

Responsibilities

• Educate customers and explain Consumer/Business Banking solutions.
• Engage customers and promote digital capabilities in interactions.
• Assist servicing of Customer Banking relationships and opportunities.
• Follow sales process and provide customer-focused guidance.
• Proactively retain and expand Consumer/Business Banking relationships.
• Manage lobby interactions and refer banking partners when needed.

Skills

Retail sales

Customer service

Telesales

Verbal communication

Interpersonal skills

Time management

Technology proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Manchester, MA is hiring a Teller to support branch operations and deliver premier service. You will complete customer transactions, explain banking options, and promote digital tools to enhance the customer experience.

The role emphasizes accurate processing, compliance with AML/KYC rules, and collaboration with team members to meet customer needs and protect the branch’s reputation.