Branch Banking & Customer Experience Specialist

M&T Bank; Manchester (York County); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Manchester, PA seeks a branch Teller to deliver exceptional customer service and support daily branch operations. You will educate customers on consumer and business banking products, process transactions, and refer opportunities to banking partners where appropriate.

Candidates should have at least 1 year of retail or customer service experience and strong communication skills to handle inquiries and provide a differentiated experience in a fast-paced branch setting.

Qualifications

• High school diploma or GED plus at least 1 year in retail sales, call center, customer service, or telesales.
• Strong verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations and work under time constraints in a team.
• Proficiency with internet-based technology.

Responsibilities

• Educate customers and explain Consumer/Business Banking features; recommend suitable solutions.
• Engage customers to promote use of digital capabilities and drive banking relationships.
• Explain high-level loan decision criteria to customers.
• Complete servicing tasks for Consumer and Business Banking relationships and identify opportunities.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Customer service

Internet literacy

Education

High school diploma or GED

Job description

M&T Bank in Manchester, PA seeks a branch Teller to deliver exceptional customer service and support daily branch operations. You will educate customers on consumer and business banking products, process transactions, and refer opportunities to banking partners where appropriate.

Candidates should have at least 1 year of retail or customer service experience and strong communication skills to handle inquiries and provide a differentiated experience in a fast-paced branch setting.