Branch Banking & Digital Solutions Specialist

M&T Bank; Ludlow (MA); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

M&T Bank in Ludlow, MA, is seeking a Teller to support branch operations, assist customers, and promote digital banking solutions. You will engage customers, explain banking features, and identify opportunities to meet their needs in a fast-paced retail environment.

The role emphasizes telephone and in-branch interactions, accuracy in processing transactions, and adherence to AML/KYC and fraud controls. Strong communication and time-management skills are essential for success.

Qualifications

• High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Organized

Digital literacy

Handling difficult conversations

Bilingual (branch need)

Education

High school diploma or GED

Job description

M&T Bank in Ludlow, MA, is seeking a Teller to support branch operations, assist customers, and promote digital banking solutions. You will engage customers, explain banking features, and identify opportunities to meet their needs in a fast-paced retail environment.

The role emphasizes telephone and in-branch interactions, accuracy in processing transactions, and adherence to AML/KYC and fraud controls. Strong communication and time-management skills are essential for success.