Customer Experience Teller - Digital Banking Pro

M&T Bank; Chicopee (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Chicopee, MA is seeking a Customer Service Associate to deliver exceptional service at the branch, process transactions, and promote digital banking solutions. You will balance cash, handle inquiries, and log issues while maintaining risk controls.

The role emphasizes empathy, accuracy, and the ability to work with teammates across departments to resolve customer needs and uphold the M&T brand.

Qualifications

• High school diploma or GED and 6 months of customer service experience.
• Proven verbal communication and interpersonal skills.
• Proficient with internet-user level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers with shoulder-to-shoulder digital demonstrations.
• Engage in lobby management and greet customers proactively.
• Balance and process customer transactions accurately following policy.
• Log customer complaints and escalate issues to resolution.
• Transition sales opportunities to the appropriate banking partner.
• Complete branch-related operational activities (cash, vault, wire transfers).
• Process customer/account maintenance and AML/KYC activities.
• Comply with risk controls and auditing requirements.
• Support a banking environment reflecting the M&T Bank brand.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital fluency

Education

High school diploma or equivalent

Job description

M&T Bank in Chicopee, MA is seeking a Customer Service Associate to deliver exceptional service at the branch, process transactions, and promote digital banking solutions. You will balance cash, handle inquiries, and log issues while maintaining risk controls.

The role emphasizes empathy, accuracy, and the ability to work with teammates across departments to resolve customer needs and uphold the M&T brand.