Branch Banker: Elevate Customer Experience & Sales

M&T Bank Corporation; Westborough (MA); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank Corporation is hiring for a teller role at the Westborough branch, focusing on exceptional customer service, sales activity, and supporting daily branch operations. You will assist customers with accounts, loans, and digital banking solutions while upholding risk controls and AML requirements.

The position emphasizes empathy, a customer-centric approach, and the ability to handle a wide range of banking needs in a fast-paced lobby setting. Strong communication and teamwork are essential.

Qualifications

• Minimum 1 year of proven retail sales or customer service experience.
• Strong verbal and interpersonal skills.
• Ability to handle difficult customer conversations.
• Proficient use of internet and basic computer skills.

Responsibilities

• Educate customers about Consumer and Business Banking solutions.
• Explain loan criteria and assist with servicing tasks.
• Resolve customer inquiries and log them accurately.
• Promote digital banking and cross-sell products.
• Maintain branch operations and lobby management.

Skills

Retail sales

Customer service

Telesales

Call center

Education

High school diploma or GED

Job description

M&T Bank Corporation is hiring for a teller role at the Westborough branch, focusing on exceptional customer service, sales activity, and supporting daily branch operations. You will assist customers with accounts, loans, and digital banking solutions while upholding risk controls and AML requirements.

The position emphasizes empathy, a customer-centric approach, and the ability to handle a wide range of banking needs in a fast-paced lobby setting. Strong communication and teamwork are essential.