Branch Banking Client Consultant – Growth & Lending

Flagstar Bank; Alabama; On-site; USD 23,000 - 37,000; Full time

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant II to deliver best-in-class service, resolve client concerns, and provide detailed product information to meet financial goals. You will focus on client management, retention, and introductions to key bank partners such as Mortgage and Business Banking to broaden advisory access.

In this role, you will engage in lending and basic investment interactions, participate in more complex banking conversations, and support growth targets while

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 4 - 5 years customer service and sales experience.
• Ability to train and mentor others, including products and platform procedures.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in deposits, loans, and non-interest income; create right client introductions to team members.
• Client Experience: Provide positive client experience by addressing questions, problems, and complaints; drive education and engagement.
• Risk Management: Execute transactions accurately and compliantly; strive for no controllable losses.

Skills

Customer service

Sales

Mentoring

Financial products

Education

High School diploma or GED

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant II to deliver best-in-class service, resolve client concerns, and provide detailed product information to meet financial goals. You will focus on client management, retention, and introductions to key bank partners such as Mortgage and Business Banking to broaden advisory access.

In this role, you will engage in lending and basic investment interactions, participate in more complex banking conversations, and support growth targets while