Branch Banking Client Advisor II — Lending & Growth

Flagstar Bank; New York; On-site; USD 23,000 - 37,000; Full time

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant II in New York to deliver best-in-class service, resolve client concerns, and provide product details aligned with clients' financial goals.

The role emphasizes client management, retention, and collaboration with Mortgage and Business Banking partners for expert guidance on lending and investments. It involves more complex conversations and interactions with clients.

Qualifications

• 4–5 years customer service and sales experience.
• Ability to train and mentor others on products and procedures.
• Experience with using digital banking products and self-service technologies preferred.

Responsibilities

• Sales Performance: support growth targets in deposits, loans, and non-interest income; connect clients to the right team members to drive results.
• Client Experience: provide positive client experience by addressing questions and resolving complaints; educate clients and meet engagement goals.
• Risk Management: execute transactions accurately and compliantly; aim for no controllable losses.
• ADDITIONAL ACCOUNTABILITIES: perform moderately complex projects and adhere to regulatory and compliance standards.

Skills

Customer service

Sales

Communication

Mentoring

Training

Problem solving

Education

High School diploma or GED

Tools

Digital banking platforms

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant II in New York to deliver best-in-class service, resolve client concerns, and provide product details aligned with clients' financial goals.

The role emphasizes client management, retention, and collaboration with Mortgage and Business Banking partners for expert guidance on lending and investments. It involves more complex conversations and interactions with clients.