In-Branch Banking Advisor: Sales, Service & Digital

M&T Bank; Longmeadow (MA); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Job summary

M&T Bank in Longmeadow, MA is hiring a Teller who focuses on delivering exceptional branch customer experience through sales, service and digital engagement for Consumer and Business Banking customers.

You will educate customers, promote digital tools, handle transactions, follow the bank's processes, and refer complex needs to partners. This role emphasizes empathy, clear communication and teamwork for growth in retail banking.

Qualifications

• High school diploma or GED.
• 1 year of retail sales or customer service experience.
• Ability to communicate clearly with customers.

Responsibilities

• Educate customers on Consumer and Business Banking solutions.
• Engage customers to promote digital capabilities.
• Explain high-level loan criteria and process.
• Manage servicing tasks for Consumer and Business Banking relationships.
• Follow sales process with client-focused advice.
• Proactively retain and expand relationships.
• Greet customers and manage lobby flow.
• Escalate complex needs to partners.
• Log interactions accurately in the system.
• Ensure AML/BSA/KYC compliance.

Skills

Customer service

Sales experience

Verbal communication

Interpersonal skills

Education

High school diploma

Job description

M&T Bank in Longmeadow, MA is hiring a Teller who focuses on delivering exceptional branch customer experience through sales, service and digital engagement for Consumer and Business Banking customers.

You will educate customers, promote digital tools, handle transactions, follow the bank's processes, and refer complex needs to partners. This role emphasizes empathy, clear communication and teamwork for growth in retail banking.