Branch Banker: Customer Experience & Solutions

M&T Bank Corporation; Boston (MA); On-site; USD 29,000 - 50,000; Full time

Job summary

M&T Bank in Boston, MA is seeking a friendly Teller to support branch operations and deliver outstanding customer service. You will handle transactions, explain basic banking features, and refer customers to teammates for complex needs, while promoting digital banking options.

This role emphasizes building trusted relationships, meeting sales and service goals, and adhering to compliance and risk controls. The ideal candidate has at least one year of retail or customer service experience, strong

Qualifications

• High school diploma or GED; minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.
• Ability to interact with varying customers (consumer to small business) and handle difficult conversations.
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain features and benefits of banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Complete servicing responsibilities for Consumer and Business Banking relationships.
• Follow the Bank’s sales process and provide customer-focused advice.
• Identify opportunities to solve banking needs and retain relationships.

Skills

Retail sales

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Job description

M&T Bank in Boston, MA is seeking a friendly Teller to support branch operations and deliver outstanding customer service. You will handle transactions, explain basic banking features, and refer customers to teammates for complex needs, while promoting digital banking options.

This role emphasizes building trusted relationships, meeting sales and service goals, and adhering to compliance and risk controls. The ideal candidate has at least one year of retail or customer service experience, strong