BPS Customer Service Coordinator

Jobtailor; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in New York seeks a customer service professional to resolve order issues and maintain accurate documentation. You will collaborate with internal and external teams, update orders and pricing, and monitor dashboards to address problems quickly.

The role requires strong communication, organization, and data-entry skills, with a focus on customer replenishment processes and timely issue resolution.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2+ years in customer service, administrative, or business process experience.
• Food broker experience preferred (nice to have).
• Proficient in Microsoft Word, Excel and Outlook; data entry on order systems.
• Strong communication, organization, problem-solving and attention to detail.

Responsibilities

• Professionally receive and resolve customer order issues.
• Research and resolve issues, collaborating with internal and external teams
• Update orders, pricing, and customer criteria in internal systems
• Monitor dashboards and alerts daily to identify and address issues quickly
• Escalate unresolved issues to appropriate managers or supervisors
• Investigate rules engine issues and follow established resolution procedures
• Maintain accurate documentation in compliance with company policies
• Build and maintain strong relationships with customers, clients, and coworkers
• Support Customer Replenishment (CRP/VMI) processes when applicable
• Complete special projects and additional duties as assigned

Skills

Customer service

Order management

Data entry

Problem solving

Attention to detail

Communication

Organization

Education

High School Diploma

Associate Degree preferred

GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Professionally receive and resolve customer order issues


• Research and resolve issues, collaborating with internal and external teams


• Update orders, pricing, and customer criteria in internal systems


• Monitor dashboards and alerts daily to identify and address issues quickly


• Escalate unresolved issues to appropriate managers or supervisors


• Investigate rules engine issues and follow established resolution procedures


• Maintain accurate documentation in compliance with company policies


• Build and maintain strong relationships with customers, clients, and coworkers


• Support Customer Replenishment (CRP/VMI) processes when applicable


• Complete special projects and additional duties as assigned

Requirements

• High School Diploma or GED required


• Associate Degree preferred


• Formal customer service training a plus


• 2+ years of customer service, administrative, or business process experience


• Food broker experience preferred


• Strong communication, organization, and problem-solving skills


• Proficient in Microsoft Word, Excel, and Outlook


• Comfortable with data entry and order management systems


• Ability to work with standard office equipment


• Strong attention to detail in a fast-paced environment


• Ability to work in the United States, validated through E-Verify

Core Competencies

Demonstrates strong customer service skills with a focus on resolving order issues and maintaining accurate documentation. Proficient in data entry and order management systems, with a commitment to building relationships and supporting customer replenishment processes.

Highest-signal resume keywords

• Customer Service Experience


• Order Management Systems


• Microsoft Excel Proficiency


• Problem-Solving Skills


• Attention to Detail

Hard Skills

• Data Entry


• Order Management


• Documentation Compliance


• Customer Replenishment Processes


• Business Process Experience

Soft Skills

• Strong Communication


• Organization Skills

Certifications & Qualifications

• High School Diploma


• GED


• Formal Customer Service Training

Industry Keywords

• Food Broker Experience


• Fast-Paced Environment

Tools & Technologies

• Microsoft Word


• Microsoft Outlook