Customer Service Supervisor

Jobtailor; Maryland; On-site; USD 80,000 - 110,000; Full time

Job summary

Jobtailor in Maryland is seeking a seasoned Customer Service Manager to oversee representatives across lines of business in the food industry. You will drive performance, resolve inquiries from entry to shipment, and integrate service activities with operations, scheduling, inventory, and logistics.

The ideal candidate holds a Bachelor’s degree, 5–7 years of relevant experience, a track record in sales or customer service leadership, and proficiency with Microsoft D365.

Qualifications

• Bachelor's degree in a related discipline.
• 5–7 years of experience in the food industry is preferred.
• Proven track record in sales or customer service management.
• Proficiency in end-to-end order processing.
• Proficiency with Microsoft D365.
• Knowledge and enforcement of safety policies, PPE, and equipment safeguards.

Responsibilities

• Provide management oversight for customer service representatives responsible for specific lines of business.
• Ensure the P&C Customer Service Team meets performance measures.
• Make business decisions related to customer satisfaction.
• Resolve customer inquiries and process orders from entry through shipment.
• Integrate customer service activities with plant operations, scheduling, inventory control, and logistics.
• Coordinate with Operations managers and the sales organization.
• Develop and lead a qualified customer service team.
• Monitor customer issues, implement corrective actions, and assure customer satisfaction.
• Communicate directly with customers to identify needs and coordinate rapid responses.
• Manage key accounts.
• Establish and maintain customer service processes and procedures.
• Create and maintain customer account records in Microsoft D365.”
• Manage daily customer service team functions and promote teamwork and productivity.
• Provide customer service training programs.
• Follow and promote site safety policies and procedures.
• Communicate with Operations, Manufacturing, Logistics, R&D, and QA departments.
• Interact with Outside Sales and Marketing groups.
• Participate in cross-functional meetings

Skills

Customer Service Management

Leadership Ability

End-to-End Order Processing

Microsoft D365 Proficiency

Food Industry Experience

Education

Bachelor’s Degree in a related discipline

Tools

Microsoft D365

Job description

• Provide management oversight for customer service representatives responsible for specific lines of business
• Ensure the P&C Customer Service Team meets performance measures
• Make business decisions related to customer satisfaction
• Resolve customer inquiries and process orders from entry through shipment
• Integrate customer service activities with plant operations, scheduling, inventory control, and logistics
• Coordinate with Operations managers and the sales organization
• Develop and lead a qualified customer service team
• Monitor customer issues, implement corrective actions, and assure customer satisfaction
• Communicate directly with customers to identify needs and coordinate rapid responses
• Manage key accounts
• Establish and maintain customer service processes and procedures
• Create and maintain customer account records in Microsoft D365
• Manage daily customer service team functions and promote teamwork and productivity
• Provide customer service training programs
• Follow and promote site safety policies and procedures
• Communicate with Operations, Manufacturing, Logistics, R&D, and QA departments
• Interact with Outside Sales and Marketing groups
• Participate in cross-functional meetings

Requirements

• Must possess excellent business management skills
• Track record for innovation and outstanding leadership ability
• Ability to communicate at all levels of the organization
• Ability to lead change
• Bachelor’s Degree in a related discipline
• 5–7 years of experience in the food industry is preferred
• Proven track record in sales or customer service management
• Proficiency in end-to-end order processing
• Proficiency with Microsoft D365
• Knowledge and enforcement of safety policies, PPE, and equipment safeguards

Core Competencies

Demonstrates strong leadership and management skills in customer service, with a focus on team development, customer satisfaction, and effective communication across departments. Proficient in Microsoft D365 and end-to-end order processing within the food industry.

Highest-signal resume keywords

• Customer Service Management
• Leadership Ability
• End-to-End Order Processing
• Microsoft D365 Proficiency
• Food Industry Experience

Hard Skills

• Business Management Skills
• Customer Satisfaction
• Performance Measurement
• Corrective Action Implementation
• Safety Policy Knowledge

Soft Skills

• Communication Skills
• Teamwork Promotion
• Change Leadership

Industry Keywords

• Food Industry
• Customer Service Processes
• Key Account Management
• Cross-Functional Collaboration
• PPE Knowledge

Tools & Technologies

• Microsoft D365