Customer Service Coordinator

Acosta Group; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Job summary

Acosta Group is seeking a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

You will professionally resolve customer order issues, collaborate with internal and external teams, and maintain accurate documentation while supporting replenishment processes as needed. A high school diploma or GED is required, with an associate degree preferred.

Qualifications

• Excellent communication and organizational abilities are essential.
• Experience with customer service processes is required.
• Training in customer service is a plus.

Responsibilities

• Receive and resolve customer order issues professionally.
• Research and resolve issues with internal/external teams.
• Update orders, pricing, and criteria in internal systems.
• Monitor dashboards and alerts to identify issues quickly.
• Escalate unresolved issues to managers or supervisors.
• Investigate rules engine issues and follow procedures.
• Maintain documentation in line with company policies.
• Build strong relationships with customers and coworkers.
• Support Customer Replenishment processes when applicable.
• Complete special projects and additional duties as assigned.

Skills

Communication

Organization

Problem solving

Data entry

Order processing

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School Diploma or GED

Associate Degree preferred

Formal customer service training

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Our Team is Seeking a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

What You'll Do

• Professionally receive and resolve customer order issues
• Research and resolve issues, collaborating with internal and external teams
• Update orders, pricing, and customer criteria in internal systems
• Monitor dashboards and alerts daily to identify and address issues quickly
• Escalate unresolved issues to appropriate managers or supervisors
• Investigate rules engine issues and follow established resolution procedures
• Maintain accurate documentation in compliance with company policies
• Build and maintain strong relationships with customers, clients, and coworkers
• Support Customer Replenishment (CRP/VMI) processes when applicable
• Complete special projects and additional duties as assigned

What We're Looking For

Education

• High School Diploma or GED required
• Associate Degree preferred
• Formal customer service training a plus

Experience

• 2+ years of customer service, administrative, or business process experience
• Food broker experience preferred

Skills & Abilities

• Strong communication, organization, and problem-solving skills
• Proficient in Microsoft Word, Excel, and Outlook
• Comfortable with data entry and order management systems
• Ability to work with standard office equipment
• Strong attention to detail in a fast-paced environment