Box Office Supervisor & Event Night Lead

ASM Global Group; Bemidji (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

ASM Global is seeking a Box Office Supervisor to lead ticketing operations at our venue in Bemidji, MN. The role requires directing nightly box office activities, training sellers, and ensuring accurate ticket processing using Ticketmaster and AXS systems.

The ideal candidate has 2+ years in a supervisory Box Office role, strong organizational and customer service skills, and availability for nights and weekends.

Qualifications

• Minimum 2 years supervisory experience.
• Experience in a Box Office role.
• Proficient with Ticketmaster and AXS ticketing systems (preferred).
• Excellent organizational, multi-tasking, and communication skills.
• Available nights and weekends.
• Ability to interact with all levels of staff, including management and clients.

Responsibilities

• Open/Close box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
• Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events via Ticketmaster or AXS as needed.
• Provide excellent customer service to all patrons.
• Set an example and serve as a leader to all ticket sellers.
• Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster/AXS.
• Perform other duties as assigned by the Ticket Office management staff.

Skills

Supervisory experience

Box office experience

Customer service

Multi-tasking

Interpersonal skills

Attention to detail

Availability nights/weekends

Education

High School Diploma or equivalent

BA/BS Degree Preferred

Tools

Ticketmaster

AXS

MS Office

Job description

ASM Global is seeking a Box Office Supervisor to lead ticketing operations at our venue in Bemidji, MN. The role requires directing nightly box office activities, training sellers, and ensuring accurate ticket processing using Ticketmaster and AXS systems.

The ideal candidate has 2+ years in a supervisory Box Office role, strong organizational and customer service skills, and availability for nights and weekends.