Ticket Office Supervisor

ASM Global Group; Bemidji (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

ASM Global is seeking a Box Office Supervisor to lead ticketing operations at our venue in Bemidji, MN. The role requires directing nightly box office activities, training sellers, and ensuring accurate ticket processing using Ticketmaster and AXS systems.

The ideal candidate has 2+ years in a supervisory Box Office role, strong organizational and customer service skills, and availability for nights and weekends.

Qualifications

• Minimum 2 years supervisory experience.
• Experience in a Box Office role.
• Proficient with Ticketmaster and AXS ticketing systems (preferred).
• Excellent organizational, multi-tasking, and communication skills.
• Available nights and weekends.
• Ability to interact with all levels of staff, including management and clients.

Responsibilities

• Open/Close box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
• Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events via Ticketmaster or AXS as needed.
• Provide excellent customer service to all patrons.
• Set an example and serve as a leader to all ticket sellers.
• Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster/AXS.
• Perform other duties as assigned by the Ticket Office management staff.

Skills

Supervisory experience

Box office experience

Customer service

Multi-tasking

Interpersonal skills

Attention to detail

Availability nights/weekends

Education

High School Diploma or equivalent

BA/BS Degree Preferred

Tools

Ticketmaster

AXS

MS Office

Job description

Essential Duties and Responsibilities

• Open/Close box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
• Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events via Ticketmaster or AXS as needed.
• Provide excellent customer service to all patrons.
• Set an example and serve as a leader to all ticket sellers.
• Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.
• Perform other duties and responsibilities as assigned by the Ticket Office management staff.

Qualifications

• A minimum of 2 years' experience in a supervisory role.
• Experience in a Box Office role
• Computer skills including Ticketmaster and AXS ticketing systems (preferred but not essential).
• Must be highly organized with the ability to multi-task and complete assigned tasks in a timely manner.
• Work with a sense of urgency and priority
• Ability to work independently and as part of a team.
• Strong interpersonal and customer service skills
• Must be available nights and weekends.
• Ability to interact with all levels of staff, including management and clients.

Education and/or Experience

• High School Diploma or equivalent (BA/BS Degree Preferred).
• Proficient PC skills including Internet Explorer, Outlook, MS Office Excel and Word

Skills and Abilities

• Excellent organizational, problem solving, written, and verbal communication skills required.
• Strong attention to detail is required and comfortable working with data.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Close vision for review of information on a PC monitor, as well as hard copy output.
• Manual dexterity for regular use of hands for typing is required.
• May spend long hours sitting at computer viewing computer monitor.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is the world's leading venue management and services company, connecting people through the power of live experience. We are an inclusive culture that strives to be a leader in diversity and social and environmental issues. We create new opportunities for team members to grow and develop their skills and careers.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.