Ticket Office Supervisor: Lead Nights & Customer Service

ASM Global Group; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

ASM Global Group is seeking a Ticket Office Supervisor to lead event night operations, ensure smooth box office processes, and deliver exceptional customer service to patrons and sellers. You will manage ticket resolution, process orders, and report through Ticketmaster/AXS systems.

The role requires supervisory experience, strong organizational skills, and availability for evenings/weekends. Join ASM Global Group to help run top venues with a team-focused approach.

Qualifications

• Minimum 2 years’ experience in a supervisory role.
• Experience in a Box Office role is preferred.
• Proficient PC skills including Ticketmaster and AXS ticketing systems (preferred but not essential).
• Must be highly organized with the ability to multi-task and complete assigned tasks in a timely manner.
• Strong interpersonal and customer service skills.
• Ability to work nights and weekends.

Responsibilities

• Open/Close box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
• Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events via Ticketmaster or AXS as needed.
• Provide excellent customer service to all patrons.
• Set an example and serve as a leader to all ticket sellers.
• Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.
• Perform other duties and responsibilities as assigned by the Ticket Office management staff.

Skills

Supervisory experience

Customer service

Interpersonal skills

Education

High School Diploma

BA/BS Degree Preferred

Tools

Ticketmaster

AXS ticketing

Job description

ASM Global Group is seeking a Ticket Office Supervisor to lead event night operations, ensure smooth box office processes, and deliver exceptional customer service to patrons and sellers. You will manage ticket resolution, process orders, and report through Ticketmaster/AXS systems.

The role requires supervisory experience, strong organizational skills, and availability for evenings/weekends. Join ASM Global Group to help run top venues with a team-focused approach.