Ticket Office Supervisor

ASM Global Group; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

ASM Global Group is seeking a Ticket Office Supervisor to lead event night operations, ensure smooth box office processes, and deliver exceptional customer service to patrons and sellers. You will manage ticket resolution, process orders, and report through Ticketmaster/AXS systems.

The role requires supervisory experience, strong organizational skills, and availability for evenings/weekends. Join ASM Global Group to help run top venues with a team-focused approach.

Qualifications

• Minimum 2 years’ experience in a supervisory role.
• Experience in a Box Office role is preferred.
• Proficient PC skills including Ticketmaster and AXS ticketing systems (preferred but not essential).
• Must be highly organized with the ability to multi-task and complete assigned tasks in a timely manner.
• Strong interpersonal and customer service skills.
• Ability to work nights and weekends.

Responsibilities

• Open/Close box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
• Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events via Ticketmaster or AXS as needed.
• Provide excellent customer service to all patrons.
• Set an example and serve as a leader to all ticket sellers.
• Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.
• Perform other duties and responsibilities as assigned by the Ticket Office management staff.

Skills

Supervisory experience

Customer service

Interpersonal skills

Education

High School Diploma

BA/BS Degree Preferred

Tools

Ticketmaster

AXS ticketing

Job description

Essential Duties and Responsibilities

• Open/Close box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
• Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events via Ticketmaster or AXS as needed.
• Provide excellent customer service to all patrons.
• Set an example and serve as a leader to all ticket sellers.
• Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.
• Perform other duties and responsibilities as assigned by the Ticket Office management staff.

Qualifications

• A minimum of 2 years’ experience in a supervisory role.
• Experience in a Box Office role
• Computer skills including Ticketmaster and AXS ticketing systems (preferred but not essential).
• Must be highly organized with the ability to multi-task and complete assigned tasks in a timely manner.
• Work with a sense of urgency and priority
• Ability to work independently and as part of a team.
• Strong interpersonal and customer service skills
• Must be available nights and weekends.
• Ability to interact with all levels of staff, including management and clients.

Education and/or Experience

• High School Diploma or equivalent (BA/BS Degree Preferred).
• Proficient PC skills including Internet Explorer, Outlook, MS Office Excel and Word Skills and Abilities
• Excellent organizational, problem solving, written, and verbal communication skills required.
• Strong attention to detail is required and comfortable working with data.

Physical Demands

Physical Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Close vision for review of information on a PC monitor, as well as hard copy output. Manual dexterity for regular use of hands for typing is required. May spend long hours sitting at computer viewing computer monitor. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is the world's leading venue management and services company, connecting people through the power of live experience. We are an inclusive culture that strives to be a leader in diversity and social and environmental issues. We create new opportunities for team members to grow and develop their skills and careers. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.