Live Event Box Office Night Lead

Live Nation Worldwide, Inc.; Phoenix (AZ); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Live Nation Entertainment is seeking a Box Office Night of Show Supervisor to oversee all box office operations on event nights, lead a team, ensure accurate ticketing, guest services, and problem resolution with a calm, customer-focused approach.

You will balance cash handling, coordinate with venue departments, and drive staff training to maintain high service standards during high-pressure shows.

Qualifikationen

• Experience in Box Office / Ticketing Management.
• Flexible Schedule (days/nights, weekends, and holidays).
• Experience in Cash Handling.
• Leadership, Management and Customer Service.
• Tolerance of all cultures, music and art forms.
• High School Diploma.

Aufgaben

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.).
• Assist and support box office staff in any of their job functions, as needed.
• Ensure positive and creative team environment within the department.
• Facilitate open communication with the Box Office Manager, staff and all other venue departments.
• Exhibit proper inter-departmental communications and organization.
• Ensure complete and satisfactory on-going staff training.
• Assist manager with staff evaluations (training, 90-day, annual).
• Provide a positive team environment within the department.
• Assist in ensuring appropriate staffing levels.
• Help set staff development and performance goals & monitor progress.
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines.
• Promote and provide superior customer service in all guest interactions.
• Participate in all on-site venue meetings as needed.

Kenntnisse

Box Office Management

Leadership

Customer Service

Cash Handling

Staff Training

Communication

Ausbildung

High School Diploma

Tools

Microsoft Office

Jobbeschreibung

Live Nation Entertainment is seeking a Box Office Night of Show Supervisor to oversee all box office operations on event nights, lead a team, ensure accurate ticketing, guest services, and problem resolution with a calm, customer-focused approach.

You will balance cash handling, coordinate with venue departments, and drive staff training to maintain high service standards during high-pressure shows.