Live Event Box Office Night Lead

Live Nation Worldwide, Inc.; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Live Nation Entertainment is seeking a Box Office Night of Show Supervisor to oversee all box office operations on event nights, lead a team, ensure accurate ticketing, guest services, and problem resolution with a calm, customer-focused approach.

You will balance cash handling, coordinate with venue departments, and drive staff training to maintain high service standards during high-pressure shows.

Qualifications

• Experience in Box Office / Ticketing Management.
• Flexible Schedule (days/nights, weekends, and holidays).
• Experience in Cash Handling.
• Leadership, Management and Customer Service.
• Tolerance of all cultures, music and art forms.
• High School Diploma.

Responsibilities

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.).
• Assist and support box office staff in any of their job functions, as needed.
• Ensure positive and creative team environment within the department.
• Facilitate open communication with the Box Office Manager, staff and all other venue departments.
• Exhibit proper inter-departmental communications and organization.
• Ensure complete and satisfactory on-going staff training.
• Assist manager with staff evaluations (training, 90-day, annual).
• Provide a positive team environment within the department.
• Assist in ensuring appropriate staffing levels.
• Help set staff development and performance goals & monitor progress.
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines.
• Promote and provide superior customer service in all guest interactions.
• Participate in all on-site venue meetings as needed.

Skills

Box Office Management

Leadership

Customer Service

Cash Handling

Staff Training

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Live Nation Entertainment is seeking a Box Office Night of Show Supervisor to oversee all box office operations on event nights, lead a team, ensure accurate ticketing, guest services, and problem resolution with a calm, customer-focused approach.

You will balance cash handling, coordinate with venue departments, and drive staff training to maintain high service standards during high-pressure shows.