Box Office Lead: Tickets, Team & Service Excellence

ASM Global; Oakland (CA); On-site; USD 37,000 - 51,000; Part time

Job summary

Legends Global is seeking a part-time lead at the Oakland box office to supervise ticket sellers and perform box office duties during non-event times. Responsibilities include open/close, briefing sellers, handling events, and reporting using Ticketmaster/AXS systems.

The ideal candidate has at least 2 years in a supervisory role and strong customer service skills. Evening, weekend, and holiday availability is required; HS diploma or equivalent is expected, with BA/BS preferred.

Qualifications

• Minimum 2 years in a supervisory role.
• Experience in a Box Office role preferred.
• Strong organization and communication skills.
• Proficient with Ticketmaster and AXS ticketing systems (preferred).
• Must be able to work nights, weekends and holidays.

Responsibilities

• Open/Close box office as needed.
• Prepare seller briefing and assign windows for events.
• First point of contact for ticket issues for sellers and patrons.
• Sell tickets via Ticketmaster or AXS when required.
• Deliver excellent customer service to patrons.
• Process group, consignment, comps, and standard ticket orders; send reports.

Skills

Supervisory experience

Customer service

Interpersonal skills

Multi-tasking

Team leadership

Availability nights/weekends/holidays

Education

High School Diploma or equivalent

BA/BS Degree Preferred

Tools

Ticketmaster

AXS

MS Office

Job description

Legends Global is seeking a part-time lead at the Oakland box office to supervise ticket sellers and perform box office duties during non-event times. Responsibilities include open/close, briefing sellers, handling events, and reporting using Ticketmaster/AXS systems.

The ideal candidate has at least 2 years in a supervisory role and strong customer service skills. Evening, weekend, and holiday availability is required; HS diploma or equivalent is expected, with BA/BS preferred.