Box Office Supervisor — City Venues & Events

City of Norfolk, VA; Norfolk (VA); Sur place; USD 48 000 - 55 000; Plein temps

Avantages offerts par ce poste

Employer paid pension plan

Life insurance

Medical and dental coverage (voluntary

Parking

Résumé du poste

The City of Norfolk is seeking a Box Office Supervisor for SevenVenues, the Department of Cultural Facilities, Arts and Entertainment. This role supports the Box Office Manager and oversees event management, staffing, cash handling, and external relations for multiple venues.

Responsibilities include building and balancing events in TM1 and Archtics, generating sales reports, mentoring staff, and coordinating with tenants to ensure seamless ticketing operations; requires 5+ years in box office

Qualifications

• Two year associate's degree, diploma or equivalent; bachelor's preferred.
• Certification may be awarded after advanced training.
• Bachelor's degree in a related field preferred.

Responsabilités

• Manage Ticketing Systems: build, manage and maintain events in TM1 and Archtics; troubleshoot issues.
• Coordinate events across Scope Arena, Chrysler Hall, Attucks Theatre, Harrison Opera House, Scope Plaza, Harbor Park, Wells Theatre, Open Air Events.
• Balance, deposit and report daily ticket office receipts; generate sales reports.
• Support group sales initiatives and large ticket orders; assist with special accommodations.
• Supervise and train ticket sellers and supervisors; manage schedules and hiring processes.
• Communicate effectively with departments, contractors and tenants about event details and controls.
• Provide superior customer service and address patron inquiries and requests.
• Perform other duties as assigned by the Box Office Manager.

Connaissances

Box office experience

Supervisory experience

Excel proficiency

Formation

Associate degree or diploma

Bachelor's degree preferred

Outils

TM1

Archtics

Description du poste

The City of Norfolk is seeking a Box Office Supervisor for SevenVenues, the Department of Cultural Facilities, Arts and Entertainment. This role supports the Box Office Manager and oversees event management, staffing, cash handling, and external relations for multiple venues.

Responsibilities include building and balancing events in TM1 and Archtics, generating sales reports, mentoring staff, and coordinating with tenants to ensure seamless ticketing operations; requires 5+ years in box office