Box Office Supervisor

City of Norfolk, VA; Norfolk (VA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Employer paid pension plan

Life insurance

Medical and dental coverage (voluntary

Parking

Job summary

The City of Norfolk is seeking a Box Office Supervisor for SevenVenues, the Department of Cultural Facilities, Arts and Entertainment. This role supports the Box Office Manager and oversees event management, staffing, cash handling, and external relations for multiple venues.

Responsibilities include building and balancing events in TM1 and Archtics, generating sales reports, mentoring staff, and coordinating with tenants to ensure seamless ticketing operations; requires 5+ years in box office

Qualifications

• Two year associate's degree, diploma or equivalent; bachelor's preferred.
• Certification may be awarded after advanced training.
• Bachelor's degree in a related field preferred.

Responsibilities

• Manage Ticketing Systems: build, manage and maintain events in TM1 and Archtics; troubleshoot issues.
• Coordinate events across Scope Arena, Chrysler Hall, Attucks Theatre, Harrison Opera House, Scope Plaza, Harbor Park, Wells Theatre, Open Air Events.
• Balance, deposit and report daily ticket office receipts; generate sales reports.
• Support group sales initiatives and large ticket orders; assist with special accommodations.
• Supervise and train ticket sellers and supervisors; manage schedules and hiring processes.
• Communicate effectively with departments, contractors and tenants about event details and controls.
• Provide superior customer service and address patron inquiries and requests.
• Perform other duties as assigned by the Box Office Manager.

Skills

Box office experience

Supervisory experience

Excel proficiency

Education

Associate degree or diploma

Bachelor's degree preferred

Tools

TM1

Archtics

Job description

Description

Dive into the heart of arts, culture, and entertainment in Hampton Roads with SevenVenues, the City of Norfolk's Department of Cultural Facilities, Arts and Entertainment! We're the epicenter of unforgettable experiences, offering exceptional entertainment services, managing iconic venues like Scope Arena and Chrysler Hall, and fostering a thriving artistic community. As SevenVenues, we connect residents and visitors alike to Norfolk's rich cultural tapestry, enriching lives through diverse performances, inclusive community events, and captivating public art. Join us as we create, inspire, and celebrate – it's more than entertainment, it's an experience.

The Box Office Supervisor plays a critical role in supporting the Box Office Manager in overseeing all operational aspects of the box office, including event management, staffing, cash control, and external relations for venues such as Scope Arena, Chrysler Hall, Attucks Theatre, Harrison Opera House, and Scope Plaza, as well as ticketing responsibilities for City of Norfolk events at Harbor Park, Wells Theatre, and Open Air Events. Key responsibilities include building, managing, and maintaining events within TM1 and Archtics ticketing systems, troubleshooting event issues, and ensuring seamless execution of scheduled events. The Supervisor conducts daily balancing, depositing, and reporting of ticket office receipts, generates sales reports, and assists with group sales initiatives. They manage and mentor ticket sellers and supervisors, oversee schedules, and act as a liaison across departments, promoters, and tenants to communicate event details. Additionally, they contribute to hiring, training, and providing ongoing feedback to staff, ensuring superior customer service standards are met while handling other duties as assigned by the manager.

Department Salary Hiring Range: $47,692 - $54,728

Essential Functions

Essential functions include but are not limited to:

• Manage Ticketing Systems: Build, manage, and maintain events in TM1 and Archtics ticketing systems as assigned. Troubleshoot any issues that arise during event setup and execution.
• Event Coordination: Work scheduled events across Scope Arena, Chrysler Hall, Attucks Theatre, Harrison Opera House, Scope Plaza, Harbor Park, Wells Theatre, and Open Air Events.
• Financial Management: Review and perform balancing, depositing, and reporting of daily ticket office receipts. Create and distribute ticket office sales reports to relevant stakeholders.
• Group Sales Assistance: Assist with group sales initiatives, ensuring efficient handling of large ticket orders and special accommodations.
• Supervision and Training: Manage and supervise ticket sellers and ticket seller supervisors. Establish and communicate ticket seller schedules. Participate in hiring and training processes, providing feedback on staff performance, and suggesting improvements to procedures.
• Interdepartmental Liaison: Serve as a point of contact between departments, contractors, and tenants, ensuring effective communication of event details, controls, and procedural changes.
• Customer Service: Provide superior customer service to all patrons, addressing inquiries, concerns, and special requests with professionalism and efficiency.
• Additional Responsibilities: Undertake other tasks as assigned by the Box Office Manager, contributing to the overall success of box office operations.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Bachelor's degree in a related field preferred.

Minimum 5 Years Of Box Office Experience.

At least 2 years in a supervisory or management position within a box office setting.

Proficient in Excel

Additional Information & Requirements

Work Location: Scope Arena, 201 E. Brambleton Ave., Norfolk, VA 23510

Work Hours: 40+ hours per week, 9:00 am – 5:00 pm. Must be able to work flexible hours including evenings, weekends, and holidays.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre‑tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre‑tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self‑development and education. Permanent full‑time and permanent part‑time classified, unclassified permanent, full‑time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non‑City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.