Box Office Supervisor

City of Norfolk; Norfolk (VA); On-site; USD 48,000 - 55,000; Full time

Job summary

City of Norfolk’s SevenVenues division seeks a Box Office Supervisor to support the Box Office Manager in overseeing ticketing operations forScope Arena, Chrysler Hall, Attucks Theatre, and related venues. This role handles event setup, staff supervision, balancing receipts, and reporting, ensuring accurate ticketing and customer service excellence.

The position requires 5+ years in box office roles, 2+ years in supervisory roles, and proficiency in Excel.

Qualifications

• Two-year associate's degree or equivalent; Bachelor's degree preferred.
• Bachelor's degree in a related field preferred.
• Minimum 5 years of box office experience.
• At least 2 years in a supervisory or management position within a box office setting.
• Proficient in Excel.

Responsibilities

• Build, manage, and maintain events in TM1 and Archtics ticketing systems.
• Coordinate events across multiple venues and Open Air events.
• Balance, deposit, and report daily ticket office receipts and generate sales reports.
• Assist with group sales initiatives and large ticket orders.
• Supervise ticket sellers and ticket seller supervisors; conduct scheduling and training.
• Liaise between departments, contractors, and tenants to communicate event details and controls.
• Provide exceptional customer service to patrons and handle inquiries and special requests.
• Undertake other duties assigned by the Box Office Manager.

Skills

Box office experience

Supervisory experience

Excel proficiency

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

TM1

Archtics

Job description

Dive into the heart of arts, culture, and entertainment in Hampton Roads with SevenVenues, the City of Norfolk's Department of Cultural Facilities, Arts and Entertainment! We're the epicenter of unforgettable experiences, offering exceptional entertainment services, managing iconic venues like Scope Arena and Chrysler Hall, and fostering a thriving artistic community. As SevenVenues, we connect residents and visitors alike to Norfolk's rich cultural tapestry, enriching lives through diverse performances, inclusive community events, and captivating public art. Join us as we create, inspire, and celebrate – it's more than entertainment, it's an experience.

The Box Office Supervisor plays a critical role in supporting the Box Office Manager in overseeing all operational aspects of the box office, including event management, staffing, cash control, and external relations for venues such as Scope Arena, Chrysler Hall, Attucks Theatre, Harrison Opera House, and Scope Plaza, as well as ticketing responsibilities for City of Norfolk events at Harbor Park, Wells Theatre, and Open Air Events. Key responsibilities include building, managing, and maintaining events within TM1 and Archtics ticketing systems, troubleshooting event issues, and ensuring seamless execution of scheduled events. The Supervisor conducts daily balancing, depositing, and reporting of ticket office receipts, generates sales reports, and assists with group sales initiatives. They manage and mentor ticket sellers and supervisors, oversee schedules, and act as a liaison across departments, promoters, and tenants to communicate event details. Additionally, they contribute to hiring, training, and providing ongoing feedback to staff, ensuring superior customer service standards are met while handling other duties as assigned by the manager.

Department Salary Hiring Range: $47,692 - $54,728

Essential functions include but are not limited to:

Manage Ticketing Systems

Build, manage, and maintain events in TM1 and Archtics ticketing systems as assigned. Troubleshoot any issues that arise during event setup and execution.

Event Coordination

Work scheduled events across Scope Arena, Chrysler Hall, Attucks Theatre, Harrison Opera House, Scope Plaza, Harbor Park, Wells Theatre, and Open Air Events.

Financial Management

Review and perform balancing, depositing, and reporting of daily ticket office receipts. Create and distribute ticket office sales reports to relevant stakeholders.

Group Sales Assistance

Assist with group sales initiatives, ensuring efficient handling of large ticket orders and special accommodations.

Supervision and Training

Manage and supervise ticket sellers and ticket seller supervisors. Establish and communicate ticket seller schedules. Participate in hiring and training processes, providing feedback on staff performance, and suggesting improvements to procedures.

Interdepartmental Liaison

Serve as a point of contact between departments, contractors, and tenants, ensuring effective communication of event details, controls, and procedural changes.

Customer Service

Provide superior customer service to all patrons, addressing inquiries, concerns, and special requests with professionalism and efficiency.

Additional Responsibilities

Undertake other tasks as assigned by the Box Office Manager, contributing to the overall success of box office operations.

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Bachelor's degree in a related field preferred.

Minimum 5 years of box office experience.

At least 2 years in a supervisory or management position within a box office setting.

Proficient in Excel

Work Location: Scope Arena, 201 E. Brambleton Ave., Norfolk, VA 23510

Work Hours: 40+ hours per week, 9:00 am – 5:00 pm. Must be able to work flexible hours including evenings, weekends, and holidays.