Box Office Operations Lead

Live Nation; McKees Rocks (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Live Nation Entertainment is seeking a Box Office Manager to oversee the day-to-day operations of the Box Office department across venues. This role will manage ticketing for events, supervise staff, ensure adherence to policies, and collaborate with promoters, marketing, and production to maximize ticket revenue.

The ideal candidate will have strong customer service skills, experience with Ticketmaster systems, and the ability to work evenings and weekends.

Qualifications

• Bachelor's degree or comparable work experience.
• 2–3 years' experience as a Box Office manager or representative, including management level work experience.
• Strong knowledge of customer service, computer operations, and accounting/cash management procedures.
• Understanding of Ticketing systems including Ticketmaster Host, Archtics, AccountManager and the TM1 product suite.

Responsibilities

• Serve as the main Ticketing contact for all events at the venue(s) or locations assigned.
• Develop strong working relationships with promoters, ticketing staff, guests, and affiliated partners.
• Manage hiring, training, scheduling, and day-to-day supervision of all Box Office personnel.
• Ensure Box Office staff adheres to ticket operations policies and procedures.
• Collaborate with internal departments and external event personnel to address all ticketing needs.
• Oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning).
• Create a positive, collaborative working environment and maintain staff morale.
• Ensure Ticketing department delivers exceptional customer service to all guests.

Skills

Customer service

Accounting/cash handling

Ticketing systems

Leadership

Education

Bachelor's degree or equivalent experience

Tools

Ticketmaster Host

Archtics

AccountManager

TM1

Microsoft Excel

Job description

Live Nation Entertainment is seeking a Box Office Manager to oversee the day-to-day operations of the Box Office department across venues. This role will manage ticketing for events, supervise staff, ensure adherence to policies, and collaborate with promoters, marketing, and production to maximize ticket revenue.

The ideal candidate will have strong customer service skills, experience with Ticketmaster systems, and the ability to work evenings and weekends.