Box Office Operations Lead

City of Hampton; Hampton (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

Career development

Job summary

City of Hampton seeks an Assistant Box Office Manager to ensure smooth operations for the Hampton Coliseum and Arts Box Offices. The role combines administrative tasks with general accounting duties and staff supervision, ensuring excellent customer service for patrons.

In this fast-paced, event-driven environment, you will handle cash, prepare reports, and resolve issues in the absence of the Box Office Manager. A strong focus on accuracy and professionalism is essential.

Qualifications

• Bachelor’s degree required or closely related field.
• Minimum 1 year of full-time supervisory experience; arena/theatre box office preferred.
• Experience with box office operations is preferred; combination of education and experience may be considered.
• Valid driver’s license and satisfactory driving record per City criteria.
• Background check required before offer or promotion.
• TEAM (Techniques for Effective Alcohol Management) certification or ability to obtain within 6 months.

Responsibilities

• Support efficient operation of Hampton Coliseum and Arts Box Offices.
• Provide day-to-day supervision of staff and exceptional customer service.
• In absence of Box Office Manager, oversee box office operations, cash handling, reporting, and problem resolution.
• Assist with bookkeeping, ticket control, and financial management tasks.
• Work beyond standard hours, including evenings, weekends, and holidays; multiple venues involved.

Skills

Supervisory experience

Customer service

Attention to detail

Cash handling

Staff supervision

Education

Bachelor's degree in Business Administration, Accounting, Finance, Sports Management, or related field

Tools

Microsoft Office

Ticketmaster

Ticketing software

Job description

City of Hampton seeks an Assistant Box Office Manager to ensure smooth operations for the Hampton Coliseum and Arts Box Offices. The role combines administrative tasks with general accounting duties and staff supervision, ensuring excellent customer service for patrons.

In this fast-paced, event-driven environment, you will handle cash, prepare reports, and resolve issues in the absence of the Box Office Manager. A strong focus on accuracy and professionalism is essential.