Box Office Operations Lead for Live Events

City of Hampton, Virginia; Hampton (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The City of Hampton is seeking a detail-oriented and customer-focused Assistant Box Office Manager to support the Hampton Coliseum and Hampton Arts Box Offices. You will supervise staff, manage daily box office operations, cash handling, reporting, and problem resolution in an event-driven environment.

The ideal candidate has a bachelor's degree in a related field, at least one year of supervisory experience, familiarity with ticketing software (Ticketmaster preferred) and Microsoft Office, and

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, Sports Management, or closely related field preferred.
• One year of full-time supervisory experience, preferably in an assistant manager capacity.
• One year of experience in an arena, theatre, or stadium box office operation preferred.
• Ability to pass background check prior to employment or promotion.
• Proficiency with Microsoft Office and ticketing software (Ticketmaster preferred).
• Must be eligible to be bonded and have TEAM certification or obtain within 6 months.

Responsibilities

• Support efficient operation of the Hampton Coliseum and Hampton Arts Box Offices.
• Perform administrative, general accounting, and technical duties essential to daily box office operations.
• Provide day-to-day supervision of staff to ensure exceptional customer service for patrons.
• In the absence of the Box Office Manager, assume responsibility for cash handling, reporting, and problem resolution.
• Work beyond standard hours, including evenings, weekends, and holidays, at multiple department venues.

Skills

Supervisory experience

Customer service

Cash handling

Accounting basics

Education

Bachelor's degree in Business Administration/Accounting/Finance/Sports Management

Tools

Ticketmaster

Microsoft Office

Job description

The City of Hampton is seeking a detail-oriented and customer-focused Assistant Box Office Manager to support the Hampton Coliseum and Hampton Arts Box Offices. You will supervise staff, manage daily box office operations, cash handling, reporting, and problem resolution in an event-driven environment.

The ideal candidate has a bachelor's degree in a related field, at least one year of supervisory experience, familiarity with ticketing software (Ticketmaster preferred) and Microsoft Office, and