Assistant Box Office Manager

City of Hampton; Hampton (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

Career development

Job summary

City of Hampton seeks an Assistant Box Office Manager to ensure smooth operations for the Hampton Coliseum and Arts Box Offices. The role combines administrative tasks with general accounting duties and staff supervision, ensuring excellent customer service for patrons.

In this fast-paced, event-driven environment, you will handle cash, prepare reports, and resolve issues in the absence of the Box Office Manager. A strong focus on accuracy and professionalism is essential.

Qualifications

• Bachelor’s degree required or closely related field.
• Minimum 1 year of full-time supervisory experience; arena/theatre box office preferred.
• Experience with box office operations is preferred; combination of education and experience may be considered.
• Valid driver’s license and satisfactory driving record per City criteria.
• Background check required before offer or promotion.
• TEAM (Techniques for Effective Alcohol Management) certification or ability to obtain within 6 months.

Responsibilities

• Support efficient operation of Hampton Coliseum and Arts Box Offices.
• Provide day-to-day supervision of staff and exceptional customer service.
• In absence of Box Office Manager, oversee box office operations, cash handling, reporting, and problem resolution.
• Assist with bookkeeping, ticket control, and financial management tasks.
• Work beyond standard hours, including evenings, weekends, and holidays; multiple venues involved.

Skills

Supervisory experience

Customer service

Attention to detail

Cash handling

Staff supervision

Education

Bachelor's degree in Business Administration, Accounting, Finance, Sports Management, or related field

Tools

Microsoft Office

Ticketmaster

Ticketing software

Job description

The City of Hampton is seeking a detail-oriented and customer-focused professional to support the efficient operation of the Hampton Coliseum and Hampton Arts Box Offices. The Assistant Box Office Manager performs a variety of administrative, general accounting, and technical duties essential to daily box office operations and provides day-to-day supervision of staff to ensure exceptional customer service for patrons. In the absence of the Box Office Manager, this role assumes responsibility for box office operations, including cash handling, reporting, and problem resolution. The ideal candidate is organized, dependable, and thrives in a fast-paced, event-driven environment while maintaining accuracy and professionalism.

Come work for the City of Hampton,a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers career and professional development, tuition reimbursement, and a comprehensive benefit package.

Minimum Requirements:

• Bachelor's degree in Business Administration, Accounting, Finance, Sports Management, or a closely related field of study preferred.
• One (1) year of full-time supervisory experience, preferably in an assistant manager capacity.
• One (1) year of experience in an arena, theatre, or stadium box office operation is preferred.
• A combination of education and experience may be considered for this position.
• Must possess a valid driver’s license and must have and maintain a satisfactory driver’s record based on the City of Hampton’s criteria.
• Must successfully pass a background check before any offer of employment or promotion.

Additional Requirements:

• Knowledge of the principles, practices, and procedures of bookkeeping, ticket control, financial management, and general office principles; experience in personnel management.
• Proficiency in using a personal computer and knowledge of various software, including Microsoft Office, Ticketmaster (preferred), or other ticketing software platforms.
• Must be eligible to be bonded.
• Must have certification in Techniques for Effective Alcohol Management (TEAM) training or be able to obtain within 6 months of hire.
• Requires work beyond a standard 40-hour work week to include evenings, weekends, and holidays.
• Requires working from multiple department venues.
• The incumbent may be considered “essential personnel” during City emergencies or at the direction of the City Manager, which may include long hours and unusual schedules.

“Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits.”